Role Overview

As a Customer Support & User Success Intern, you will help deliver exceptional experiences to PayOak users by supporting customer inquiries, onboarding new users, and contributing to user education initiatives.

This role is ideal for recent graduates or early-career professionals interested in customer experience, fintech operations, and user success. You will work closely with the Customer Experience and Operations teams, gaining hands-on exposure to how support functions within a fast-growing fintech startup.

Program Details & Eligibility

Internship Details

• Duration: 12 months

• Location: Fully Remote

• Monthly Stipend: ₦150,000

Eligibility Requirements

To be eligible for this internship, applicants must:

• Be 30 years old or younger

• Have graduated from a tertiary institution in 2022 or later

• Have successfully completed the National Youth Service Corps (NYSC) programme

• Be available to participate in the full 12-month internship programme

Future Opportunities

This internship is designed as a pathway into a full-time career at PayOak. High-performing interns may be considered for permanent employment opportunities upon successful completion of the programme, subject to performance and business needs.

Key Responsibilities

Customer Support

• Respond to basic customer inquiries through approved communication channels

• Help users understand PayOak's products, services, and processes

• Escalate complex issues to the appropriate team members

• Contribute to a positive, professional, and customer-focused support experience

User Onboarding & Education

• Support new users during the onboarding process

• Guide customers through account setup and platform usage

• Assist in creating and sharing educational resources, guides, and FAQs

• Encourage users to adopt relevant PayOak features and services

Customer Experience Monitoring

• Collect customer feedback and identify recurring questions or issues

• Help track user satisfaction and support trends

• Monitor customer interactions and share insights with the team

• Contribute ideas for improving the overall user experience

Support Operations & Reporting

• Maintain support records and documentation

• Assist in tracking support tickets and resolution progress

• Support the preparation of customer support reports and insights

• Contribute to process improvement initiatives where appropriate

Requirements

• Strong written and verbal communication skills

• Excellent listening, problem-solving, and interpersonal skills

• Patient, empathetic, and customer-focused mindset

• Good organizational and time-management skills

• Willingness to learn, take initiative, and adapt quickly

• Comfortable using digital communication and productivity tools

• Interest in fintech, customer experience, or startup operations

• Ability to work effectively within a collaborative team environment

What You'll Gain

• Hands-on experience working in a fast-growing fintech startup

• Practical exposure to customer support and user success operations

• Experience handling real customer interactions and feedback

• Mentorship and learning opportunities from experienced professionals

• Opportunity to develop communication, problem-solving, and customer service skills

• A chance to contribute directly to improving the experience of PayOak users